WEST SOMERVILLE DENTAL CUSTOMER REVIEWS
I recently got hired here & the entire team especially Dr.Alvi & Asly (administrative manager) are very kind, attentive & very professional. And to top that off, the patients LOVE WSDA. After every check out I ask about their experience during the visit & I quote “I wait for my 3 month cleaning every time bc I look forward to coming in to see everyone. I feel Iike I’m family”. The more I work there the more I get as excited as the patients to be there!! 🙂
My experience here so far has been wonderful. Their online scheduling is extremely convenient and they worked with me extensively on my insurance to ensure that I understood what everything would cost me. They create estimates without a request that detailed my exact cost for each procedure. A really caring staff who works hard to make you feel welcome.
I have been going to them since the beginning of 2017, before that I have not been going to the dentist for 7 years. They did a deep cleaning and fixed my cavity and then regular cleaning since. Last week I did a root canal with Dr. Alvi. I was extremely nervous about the procedure, I have heard horror stories about it, about how painful it will get afterwards and you can get severe infection and blablabla. Dr. Alvi was very nice and understanding when I expressed my concerns. The procedure was quite long, about 2 hrs, but I did not feel anything during it. and afterwards! My coworkers were a little shocked the next day when I told them I did a root canal the day before and was totally fine and functional the next day! Very happy about the process. Also the people who handle insurance and payment are very professional and patient. They go out of their way to find the best way for me to get the service I need with the least out of pocket money. So far I have dealt with 3 front desk ladies (sorry can't remember their names), they are all good! All the hygienists who worked on my teeth are very good as well! The environment is clean and pleasant! Overall I am very satisfied about their services, and will definitely continue going there unless I need to move very far away!
Awesome dentists, hygienists, and staff! Fillings and cleanings are as painless as such dental work can be. And the front-office staff goes the extra mile to explain the details of insurance and billing--I've always known exactly how much a procedure will cost before it is done. Great dental experience!
I have really bad anxiety and these kind and generous people make me feel like family. They work within your budget and are very patient. If they make a mistake they make good on it. My entire household trusts these professionals for their dental work.